Question 1

Can I try before paying?

Accepted Answer

Yes. The Pro plan includes a 14-day free trial — no credit card required. Connect your Stripe account and see risk scores before you pay a cent.

Question 2

What’s the difference between Pro and Growth?

Accepted Answer

Pro supports up to 2,500 customers and includes retention workflows, dunning, champion alerts, and weekly reports. Growth scales to 25,000 customers and adds cohort analysis, industry benchmarks, cancel-save workflows, and API access.

Question 3

How does Stripe integration work?

Accepted Answer

Upload your Stripe CSV exports (customers, subscriptions, charges) and configure webhooks for real-time updates. ChurnBurner uses this data to run risk scoring and trigger recovery workflows. Setup takes under 5 minutes.

Question 4

Can I cancel anytime?

Accepted Answer

Yes. Cancel whenever you like — you won’t be charged for the next period. No long-term contracts.

Question 5

What data do you use?

Accepted Answer

We use customer and subscription metadata (IDs, status, MRR, invoice history). We never store payment card numbers or bank details. Data is encrypted at rest and in transit.

One price. No surprises.

Frequently Asked Questions