ChurnBurner

Terms of Service

Last updated: February 2026

1. Agreement and Eligibility

These Terms of Service ("Terms") govern your use of the ChurnBurner service ("Service"). By using the Service, you agree to these Terms. "You" means the individual or entity (company, organization) using the Service. If you use the Service on behalf of an entity, you represent that you have authority to bind that entity. You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service.

2. Service Description

ChurnBurner provides AI-powered churn prediction, risk scoring, intervention simulation, and reporting services for B2B subscription businesses. The service processes customer, subscription, and invoice data to generate churn risk assessments and actionable recommendations.

3. Account Responsibilities

  • You are responsible for maintaining the security of your account credentials.
  • You must have the right to share any customer data you upload to ChurnBurner.
  • You are responsible for compliance with applicable data protection laws.

4. Acceptable Use

You agree not to:

  • Use ChurnBurner for any unlawful purpose.
  • Upload data you do not have the right to process.
  • Attempt to reverse-engineer or exploit the service.
  • Exceed reasonable usage limits for your plan tier.

5. Intellectual Property

You retain ownership of all data you upload to ChurnBurner. ChurnBurner retains ownership of its models, algorithms, software, and documentation. Generated reports and scores are licensed to you for your internal business use.

6. Disclaimer of Warranties

The service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that predictions or reports will be accurate or complete. Churn predictions are probabilistic and for informational use only; they should not be the sole basis for business decisions.

7. Limitation of Liability

To the maximum extent permitted by applicable law, ChurnBurner and its affiliates, officers, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of revenue, profits, or data) arising from your use of the service. Our total liability for any claims arising from or related to these terms or the service shall not exceed the amount you paid to ChurnBurner in the twelve (12) months preceding the claim. We are not liable for any losses resulting from acting on or failing to act on predictions, reports, or recommendations.

8. Indemnification

You agree to indemnify, defend, and hold harmless ChurnBurner and its affiliates from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the service, your violation of these terms, your violation of any third-party rights, or any data you upload or process through the service.

9. Payment

Fees for paid plans are billed in advance (monthly or annually as selected). You are responsible for all taxes applicable to your use of the Service. We may change pricing with notice; continued use after a price change constitutes acceptance. Refunds are at our discretion unless required by law.

10. Termination

Either party may terminate the agreement at any time. Upon termination, your data will be retained for 30 days to allow export, then permanently deleted.

11. Changes to Terms

We may update these terms from time to time. Material changes will be communicated via email or in-app notice. Continued use after the effective date of changes constitutes acceptance. If you do not agree, you must stop using the service.

12. Force Majeure

We are not liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, labor disputes, government actions, internet or utility failures, or the acts of third parties.

13. Governing Law and Disputes

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute shall be resolved in the state or federal courts located in Delaware. You agree to personal jurisdiction in those courts.

14. Survival and Assignment

Sections that by their nature should survive termination (including Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and the General section below) will survive. We may assign these Terms or our rights under them to an affiliate or in connection with a merger, acquisition, or sale of assets. You may not assign your rights or obligations without our prior written consent.

15. General

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect. These Terms, together with our Privacy Policy and any order form, constitute the entire agreement between you and ChurnBurner regarding the Service. Our failure to enforce any right does not waive that right. No agency, partnership, or joint venture is created by these Terms.

16. Contact

For questions about these terms, contact us.